Job Summary Responsible for coordinating the export and import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales. . Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported. . Contact trucking companies to arrange for pickup of customers freight. . Receive freight in warehouse and perform TSA safety checks. . Label freight for export. . Contact air and ocean carriers to book export shipments. . Close consolidations. . Review procedures and implement TSA safety regulations as developed by the Head Office. o Arrange for import documentation pickup at the airlines. o Review immediate Transport documents for US Customs. . Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner. o Correspond with NNR Japan and other overseas agents. . Provide the customer with quotations when sales staff is not present. . Provide the sales staff with market research. . Generate proposals for the sales staff. . Assist sales staff with correspondence, faxes, etc. . Contact present customers who have not shipped regularly to determine shipping status. . Contact import customers to relay arrival information. . Assist with the collection of customer accounts. . Conduct telephone sales to prospective customers. . Update airline rates for sales department files. . Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints. . Set up and maintain customer files. . Perform other duties as requested by management.

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