Customer Service / Quality Control Job Details Location: Jeffersonville, IN Schedule: Monday – Friday | 8:00 AM – 5:00 PM Pay: $18.00 – $19.00 per hour (based on experience) Type: Temp to Hire About the Customer Service / Quality Control Role Crown Staffing is currently seeking an experienced and detail-oriented Customer Service / Quality Control Representative to support plant operations and international logistics in Jeffersonville, IN. This multifaceted position combines administrative support, order management, quality assurance, and coordination with production and logistics teams. Key Responsibilities -Customer Service & Order Management -Process customer orders, returns, and complaints -Provide support to customers, sales representatives, and plant personnel -Maintain customer records and update master files -Contact key accounts quarterly for performance feedback -Schedule freight, obtain carrier rates, and prepare BOLs -Send product samples and coordinate shipments Quality Control & Lab Work -Perform lab testing to ensure product meets quality standards -Collaborate with production to meet customer specs and timelines -Attend weekly planning meetings with production, shipping, and QC staff -Inventory & Production Coordination -Use Syspro to manage inventory, raw materials, and production scheduling -Enter process orders, track goods receipts, and reconcile inventory -Coordinate month-end close tasks including utility usage and error correction International Functions -Manage import purchasing, freight bills, and wire transfers -Schedule warehouse-to-customer transportation for imports -Coordinate export documentation, freight quotes, and invoicing -Maintain detailed international purchase and shipping spreadsheets -Administrative Support -Assist with payroll entry and monthly reporting -Backup phones, UPS, and purchasing duties -Maintain ISO documentation and support audits -Generate reports and troubleshoot purchasing/AP issues Requirements -High school diploma or GED -2+ years of experience in a production or warehouse environment -Forklift experience required -Proficient in Microsoft Word, Excel, Outlook -Strong written and verbal communication skills -Experience with lab work and inventory systems (Syspro preferred) Next Steps Thank you for your interest in our Customer Service / Quality Control position! After applying, a Crown Staffing team member will contact you shortly. Have questions? Call or text (812) 944-7894 Walk-ins welcome: 1240 Veterans Parkway Suite 200, Clarksville, IN Crown Staffing is an Equal Opportunity Employer (M/F/D).

-High school diploma or GED -2+ years of experience in a production or warehouse environment -Forklift experience required -Proficient in Microsoft Word, Excel, Outlook -Strong written and verbal communication skills -Experience with lab work and inventory systems (Syspro preferred)