Crown Staffing is now hiring a Customer Support Specialist for a distributor of on-trend residential lighting. Monday – Friday | 8am-5pm| $22-$25/HR About the Customer Support Specialist Role As a Customer Support Specialist , your responsibilities will include: Accountable for all customer interactions from beginning to end, working with all departments to analyze a customer’s needs and resolve issues. Answer phones, emails, and general questions from customers, Menards stores, or reps. Develops and maintains a deep understanding of the organization and services offered to resolve complex inquiries. Using multiple systems to find solutions such as company website, internal systems, and ERP system. Working with cross-functional teams both state-side and overseas to support customers. Update all relevant information to customer accounts. Process orders: new orders, part orders, and replacement orders. Process order and LTL invoices. Maintain customers’ purchase orders with all requested changes, comments, and actions taken. Other relevant duties as assigned Benefits while working with Crown Staffing MEC Health, 24-Hour Group Accident, Short-Term Disability, Term Life and AD&, Dental , Vision, Behavioral Health, IDX Social Plus, FreeRX Earned Paid Leave (based on hours worked) Competitive pay Weekly pay Direct deposit with pay card option No fees for our services and ongoing support Opportunities for permanent placement and career advancement Supportive work environment focused on teamwork and employee welfare APPLY NOW! Walk-ins welcome! Crown Staffing 637 W. North Ave. Villa Park, IL 60181 (630) 782-5222

Customer Support Specialist Requirements Good written and oral communication. Basic computer skills such as Microsoft programs. Ability to prioritize work. Previous exp. is needed