Summary
Manages the operations and staff of a Wendy's restaurant, including the execution of all
Company policies, procedures, programs and systems. Ensures achievement of restaurant
objectives are reached in all areas while following all Company guidelines. Ensures compliance
with all federal, state and local laws and ethical business practices. Provides leadership,
direction, training and development to subordinate managers and crew. Creates and maintains a
"People Excellence" environment.
Accountabilities
? Trains, monitors and reinforces food safety procedures to store management and crew
employees.
? Ensures all food safety procedures are executed according to Company policies and
health/sanitation regulations; takes corrective actions, as appropriate.
? Ensures People Excellence culture through the execution of the restaurant’s overall Human
Resources programs.
? Ensures achievement of proper staffing levels.
? Utilizes ongoing system for the recruitment, development, recognition and retention of store
management and crew.
? Actively reinforces Companies Core Values.
? Prepares and conducts quality, timely performance feedback and performance appraisals for
store management.
? Provides quality, timely performance feedback and performance appraisals for crew.
? Works with HR staff to manage “Speak Out” process at store level, ensuring expedient and
appropriate resolution.
? Maximizes store sales goals versus budget and prior year, including participation in
marketing programs.
? Develops and implements appropriate plans to resolve unfavorable trends and enhance sales.
? Manages assigned store requirements for new product rollouts/procedures.
? Maximizes profit goals versus budget and prior year.
? Manages food, labor and paper costs and other controllable expenses.
? Develops and implements appropriate plans to resolve unfavorable trends and enhance
profits.
? Ensures the continual improvement of Quality, Service and Cleanliness standards on all day
parts, including the monitoring of food product quality.
? Ensures total store “Service Excellence”, including “Customer Courtesy”, standards are met;
implements corrective actions, as required.
? Develops subordinates to maximize their contributions and future promotability.
? Executes proper training and development through established systems and practices.
? Works with District Manager to establish store priorities, and develops and executes store
plans.

? Informally evaluates store performance, receives and incorporates feedback from store
inspections, and implements action plans to improve store ratings.
? Conducts regular managers’ meetings to communicate and reinforce priorities.
? Ensures store compliance with Company operating policies and procedures.
? Ensures protection of Wendy’s brand and assets through store compliance with Company
policies and procedures.
? Evaluates store performance at specified intervals using Company inspection form; coaches
and retrains managers as required.
? Performs other job related duties as may be assigned or required.
? Ensures adherence to all Federal, State, and Local laws, including any labor related laws.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
? Must possess a valid drivers license
Knowledge, Skills, & Ability
? Wendy's operating systems and procedures
? Wendy's policies and procedures
? P&L analysis and corrective measures
? Supervisory practices
? Planning and budgeting
? Interviewing practices
? Training and development practices
? Federal, state and local employment laws
? Requires problem solving skills, effective conflict management and decision making ability.
Education & Experience
? College degree and 3+ years line operations experience in the restaurant industry; or
equivalent combination of education and experience.
Work Environment
? In order to satisfactorily execute and meet the above accountabilities and key measurement
criteria, the General Manager must perform managerial duties on site, in accordance with
customary scheduling requirements for this position.
? The General Manager must be able to stand for long periods without a break, and be able to
travel to the bank, other restaurants, Area Office, etc.
? Ability to reach 4 ft in height and depth
? Ability to lift up to 50 lbs., lift, carry, push
? Ability to use both hands for chopping vegetables
? Mobility: reaching, bending, lifting