Administrative Assistant

Date Posted: 9/25/2026

Job Snapshot

Customer Service Returns Representative I Job Details

Monday – Friday | 8:00 AM – 5:00 PM | $18/Hour

Overtime possible based on business needs

Returns Representative I Requirements

Intermediate Microsoft Excel skills required
Strong customer service skills with a customer-focused approach
Ability to effectively prioritize multiple tasks and manage workflow processes
Internet savvy with the ability to learn and navigate multiple systems
Ability to communicate effectively with internal departments, vendors, manufacturers, and customers

About the Returns Representative I Role

As a Returns Representative I, your responsibilities will include:

Processing return authorization and Vendor Debit Authorization reports accurately and efficiently
Verifying vendor returns by tracing shipments through UPS and other common carriers
Following up on Return Authorizations (RAs) before products are physically returned
Following up on pending vendor authorizations in a timely manner
Running daily reports to create new quality notifications
Preparing and submitting authorization forms to vendors
Updating quality notifications with vendor return authorization information
Processing non-stock labels for internal and external customers
Communicating with other departments and manufacturers to ensure returns are completed accurately
Managing the returns database and maintaining accurate records
Reviewing return information and correcting inaccuracies when identified
Supporting a smooth, customer-focused “No Hassle” returns experience while considering the financial impact to the company
Using SAP, Microsoft Excel, Microsoft Office, and internal systems to track and process return activity
Operating office equipment, including copiers, OnBase scanners, and computers
Prioritizing daily responsibilities to meet deadlines and department goals
Working closely with distribution team members to resolve return issues and maintain workflow
Performing additional customer service, returns, and administrative duties as assigned

Why Work With Crown Staffing

MEC Health, 24-Hour Group Accident, Short-Term Disability, Term Life and AD&, Dental , Vision, Behavioral Health, IDX Social Plus, FreeRX
Earned Paid Leave (based on hours worked)
Competitive pay
Weekly pay
Direct deposit with pay card option
No fees for our services and ongoing support
Opportunities for permanent placement and career advancement
Supportive work environment focused on teamwork and employee welfare

Walk-ins welcome!

1244 N Lake St, Aurora, IL 60506

(630) 978-8121

Apply now!

Crown Staffing is an Equal Opportunity Employer M/F/D