Account Engagement Manager
Date Posted: 10/22/2026
Job Snapshot
- Employee Type:
- Contract to Perm
- Location:
- Lawrenceburg, IN
- Date Posted:
- 10/22/2026
Job Description
Crown Staffing is urgently hiring for an Account Engagement Manager.
Account Engagement Manager Job Details
Pay Rate: $85,000–$95,000 annually
Location: Lawrenceburg, IN
Account Engagement Manager Requirements/Qualifications
- 2–4 years of experience in client-facing support, account management, or client relationship management.
- Experience managing multiple client accounts and service agreements.
- Knowledge of Acumatica and ServiceMax platforms.
- Understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Intermediate proficiency with Microsoft Office Suite.
- Experience using cloud-based software and business management systems.
- Strong interpersonal, verbal, and written communication skills.
- Ability to build and maintain professional relationships with clients.
- Experience coordinating with field operations and customer service teams.
- Strong organizational and time-management skills.
- Ability to manage multiple client accounts and competing priorities.
- Experience tracking operational performance and service delivery expectations.
- Strong analytical and problem-solving skills.
- Ability to identify opportunities for process improvements.
- Experience reviewing service agreements and contractual requirements.
- Ability to communicate client expectations clearly to internal teams.
- Strong attention to detail and commitment to service quality.
- Ability to work independently and make informed business decisions.
- Experience participating in client meetings and business reviews.
- Ability to collaborate effectively with management and cross-functional teams.
- Strong customer service skills and a commitment to client satisfaction.
About the Account Engagement Manager Role
As an Account Engagement Manager, your responsibilities will include:
- Serve as the primary operational point of contact for multiple assigned clients.
- Ensure successful service delivery according to established client requirements and agreements.
- Follow client-specific playbooks to maintain consistent operational performance.
- Participate in developing client playbooks for new accounts and service offerings.
- Work closely with field operations management to understand client expectations.
- Review client documentation, contractual terms, and service requirements.
- Communicate client requirements to field operations management and customer care teams.
- Oversee the successful implementation of client service agreements and projects.
- Monitor ongoing service delivery to ensure compliance with established expectations.
- Track operational performance against Service Level Agreements (SLAs).
- Measure and evaluate Key Performance Indicators (KPIs).
- Identify service gaps and recommend improvements to operational processes.
- Develop and update internal procedures to improve efficiency and client satisfaction.
- Assist with field resource planning to support client service needs.
- Coordinate with internal departments to resolve operational concerns.
- Maintain strong communication with assigned clients regarding service performance.
- Participate in regular client business reviews and performance discussions.
- Assist with preparing quotes for additional services and projects.
- Support opportunities to expand services with existing and prospective clients.
- Maintain accurate documentation of client requirements and operational expectations.
- Collaborate with leadership to improve service delivery and account performance.
- Address client concerns professionally and work toward effective resolutions.
- Support the successful execution of business requirements and contractual obligations.
- Complete additional account management and operational responsibilities as assigned.
Why Work With Our Client
Employees can expect:
- Opportunities to manage multiple client accounts and develop professional relationships.
- Hands-on experience overseeing service agreements and operational performance.
- Opportunities to collaborate with field operations management and customer care teams.
- Experience developing client-specific processes and service delivery strategies.
- Opportunities to strengthen account management and business development skills.
- Experience working with SLAs, KPIs, and operational performance measurements.
- Opportunities to participate in client business reviews and service expansion projects.
- A professional environment focused on operational excellence and client satisfaction.
- Opportunities for professional growth and leadership development.
Why Work With Crown Staffing
- Weekly pay
- Direct deposit with pay card option
- Health care package
- Opportunities for permanent placement and career advancement
APPLY NOW!
